Knowsley Older People's Voice

Worked Up, Speak Up!

CaptureSpeak up about care for older people

The Care Quality Commission (CQC) is the independent regulator of health and adult social care services in England. It makes sure health and social care services – including GP surgeries, what is ed hospitals, and care homes – provide people with safe, effective, compassionate, high-quality care and encourages care services to improve.

CQC produces reports to help people choose care. In most cases, these include ratings.

In a CQC poll of 2000 adults in England, only 8% of people aged 65 and over say they are likely to make a formal complaint about a health or social care service. In comparison, more than double (21%) of the general adult population say they are likely to make a formal complaint.

CQC’s Worked up? Speak Up campaign wants older people to speak up and share their experiences of care. By providing CQC with feedback, confidentially if you wish, you will help improve the overall quality of care in England. Your feedback could help CQC prevent poor care and abuse happening to others in the future.

How to speak up

You can email your experience on health or social care you have received to us at or direct to the Care Quality Commission at or call on 03000 616161.


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KOPV is a formally constituted body & has a Steering group of 12 elected members responsible for planning & delivering the work of KOPV on behalf of its members